My background image disappeared

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  radtrad · Member · Jan 9, 2021 at 3:55 am

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  My background image disappeared and as well as the option to put one in the customizer.

  The blog I need help with is: (visible only to logged in users)

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  radtrad · Member · Jan 9, 2021 at 4:15 am

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  I use the same image since 2015 and I´m in the premium plan.

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  radtrad · Member · Jan 9, 2021 at 4:20 am

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  I browsed friends’ sites that use the same theme and they seem to have the same bug.

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  kokkieh · Staff · Jan 9, 2021 at 8:36 am

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  Hi there,

  Thanks for the report. It looks like a recent update to the theme might have caused this. I’ve reported it to our developers so they can take a look.

  Also note that your plan gives you access to both live chat and direct email support. You can reach those at any time by clicking the Help icon that appears bottom-right on all the My Sites pages, or else via the direct link at https://wordpress.com/help/contact

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  radtrad · Member · Jan 9, 2021 at 10:38 pm

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  Thanks, kokkieh. I know about the chat, but I like to ask on the forum for two reasons: I already know everyone and my problem may be that of other people (and, so, we help each other).

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  radtrad · Member · Jan 10, 2021 at 1:20 am

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  It´s ok now ;)

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  kokkieh · Staff · Jan 11, 2021 at 4:15 am

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  I just came to let you know it was fixed yesterday :)

  Thanks for confirming it’s working for you.