My bank account was wiped
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NOT TO SURE WHY THERE IS NO CONTACT METHOD OR PHONE NUMBER TO CONTACT ANYONE AND WHY MY ENTIRE BANK ACCOUNT WAS WIPED AFTER MAKING A 40$ PURCHASE
The blog I need help with is: (visible only to logged in users)
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Hi there,
Which upgrade, which site URL and which username account is this about, please?
re: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
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Lastly for direct email support you can email WordPress.COM Staff at:
help@wordpress.com -
Was charged 98$ to my card but when I check my billing history on wordpress nothing comes up. I have my e statement picture and would like to know what the hell this unauthorized charge is for. After reading through other forums seems like this is a reoccuring problem. I want my money pack ASAP
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That sounds like the cost of a premium upgrade renewal.
How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesAutomattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
Be patient while waiting for Staff to respond here.
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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I tried typing the charge into the website and nothing came up and I have always just used the free plan so I am not sure why I would’ve ever been charged for a premium plan and in my billing history on wordpress there is no charge
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and I don’t even know what Akismet or Vaultpress is so minot sure why they would bill me anything
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Hello –
There have been 2 recent purchases on this account.
1. Premium Theme: Olsen for $39
2. Premium Theme: Veni for $59 (which was cancelled and refunded already).I’ll be happy to process a refund for Olsen as well, just confirm you’d like me to do so. The funds should reach you in about ten days.
If you did not purchase these then please update your account security and enable 2 factor authentication. If you are using a public or shared computer be certain that you completely sign out of your account after each session.
Read more about account security here:
https://en.support.wordpress.com/selecting-a-strong-password/ -
yes I understand that I was refunded 59 dollars for the one theme and there is a charge for the 40$ which is all correct but i have an additional charge on my account for 98$ which i have no idea why with no billing history please provide me with an email ASAP so i can send you the screen shot of my bank account charge history this is considered stealing and i will report this website if the situation is not rectified immediately.
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Basically you charged me for Olsen and Veni which would equal the 98$ which is why its say 98$ and then you charged me again on 5/26/17 for olsen again for 40$
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Good Morning –
I’ve verified that we have processed refunds for Olsen and Veni. These funds should reach you in about 10 days. Sometimes international refunds can take a little longer.
I also suggest that you check with your bank about the statement, they will be able to tell you how the refunds are going to appear there. Each bank is a little different and sometimes they simply remove the original charge and do not even make note of a “refund” as example.
Veni and Olsen are the only charges that were made to this account. If you have additional WordPress.com charges then they occurred from a different user account. We would need you to get in touch under that user account or collect more details privately in email – please let me know if there are additional charges that need sorted.
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I DIDNT WANT A REFUN FOR OLSEN OH MY GOD I WANT RO FUCKING NO WHY I WAS CHARGED 98$ PLUS AN ADDITIONAL 40 sorry but I’m gunna have to report you
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I PUT DAYS AN DAYS INTO THAT WEBSITE AND YOU FUCKING CANCELED IT AND RUINED IT I SAID THAT THAT CHARGE WAS CORRECT IM SO FUCKING UPSET THIS IS THE WORST WEBSTE EVER
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