My blog is down

• 

  pblunden · Member · Nov 16, 2015 at 9:47 am

  • Copy link
  • Add topic to favorites

  My blog went down 11th November for no apparent reason. I have domain name forwarding which is still in place and have checked that the nameservers are pointing to wordpress.
  I haven’t touched anything and it has stopped working. Any ideas?

  The blog I need help with is: (visible only to logged in users)

• 

  toniaslimm · Member · Nov 16, 2015 at 7:53 pm

  • Copy link

  Dear pblunden,

  I typed modlook into the sidebar tags on this thread for Staff help.

  For future reference:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

• 

  helper-brucea · Member · Nov 16, 2015 at 8:00 pm

  • Copy link

  Hello Paul –

  I’m not sure what changed for you, but your domain is not pointing to WordPress.com name servers. You can view the current name servers on this page:

  http://en.support.wordpress.com/domain-helper/?host=paulblunden.com

  You’ll need to update the name servers with your domain registrar. This article explains how:

  http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  The name servers for WordPress.com are:

  NS1.WORDPRESS.COM

  NS2.WORDPRESS.COM

  NS3.WORDPRESS.COM

  If you’re not sure how to change them, please contact your registrar for assistance.

  Once you have updated the name servers, it may take up to 48 hours for the domain to be pointed to your WordPress.com site.

• 

  designsimply · Member · Nov 16, 2015 at 8:05 pm

  • Copy link

  It appears the DNS for the paulblunden.com domain was last updated today (16-nov-2015) and the name servers for that domain are no longer pointing to WordPress.com.

  If that is not what you intended, you should contact the registrar where you purchased the paulblunden.com domain as soon as possible to make sure everything is in order.

  I did check your WordPress.com account records and you have a domain mapping setup there, but that is separate from the domain registration (name ownership) which appears to have been purchased through another company other than WordPress.com.

  You can temporarily change the primary domain to blunden.wordpress.com at the following link while you sort out what happened with your domain registrar:
  https://blunden.wordpress.com/wp-admin/paid-upgrades.php?page=domains

• 

  designsimply · Member · Nov 16, 2015 at 8:11 pm

  • Copy link

  I didn’t see your reply before I replied helper-brucea. Sorry about that!