My blog not working at all

  • Unknown's avatar

    I have emailed support for 1 hour and 15 mins have had no response. Please can someone let me know what is happening. By blog is not working at all.

  • Unknown's avatar

    First off, 1 hr 15 minutes is not that long. Staff answers questions in the order that they are received. Typically when I contact support it is at least a few hours before I get a response, and in come cases it may be up to 8 or so depending on how busy they are.

    Secondly we need a link to your blog please. We cannot help if we cannot take a look.

  • Unknown's avatar

    http://johnwelsh.wordpress.com
    sorry thought my login name would link with name
    cheers

  • Unknown's avatar

    Just getting my head around forum, sorry!
    My emails have been going to WOrdpress support
    Not to this forum
    When I did email it, I did it in depsperation because I thought it was WordPress itself
    You responded immediately on this forum
    Thanking in advance

  • Unknown's avatar

    Everything on your blog looks fine to me. I see the latest post as What is a tweetup… and your sidebar and such seems all there.

    My first suggestion would be to log out, clear your browser cache and cookies, restart your browser and then try again. It may be a cache or cookie issue.

    The other thing is that I expect staff is pushing out some new code this weekend based on some of the non-standard issues that have appeared over the last 24 hours.

    You can link your blog to your username as explained in the sticky thread at the top of the forum called 8 things…

  • Unknown's avatar

    Hello and welcome to the forum,
    While you are waiting for support, here’s how to link your name to your blog:
    2. How to make your name link to your blog:
    Go into your dashboard -> users -> your profile -> then scroll down to ‘contact info’. In the spot where it says ‘website’ fill in the address of your blog and save the changes.
    Now… when you comment here and on other blogs, your name will link to your blog. If you do this before you post your request for help, it will allow forum volunteers to be able to help you quicker since they won’t have to ask you for a link and wait until you come back to post one.

  • Unknown's avatar

    @thesacredpath thank you so much
    turning off and on helped!

    and now i know these forums
    which just seem amazing
    are you all volunteers?
    so much help

    BTW WordPress came back with an email

    Have a good weekend

  • Unknown's avatar

    You’re very welcome. Staff shows up in the forums from time to time, but the bulk of the people here are volunteers.

    Keep the clearing of the browser cache and cookies in mind for the future, as in some cases it fixes whatever is wrong. Not always, but it is the first thing I always try.

  • Unknown's avatar

    @ 1 tess
    Just did as you suggested (ie loggin my website in properly)
    Thanks for your help
    Again, great forum

  • Unknown's avatar

    That’s great. Yes, the forum is great. When I first started blogging it was a wonderful resource. Now that I know a little, I try to help out. But there are many here who are real experts.

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