My Business Subscription lapsed and I can't renew it

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  stepsmentalhealthau · Member · Oct 8, 2021 at 12:15 am

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  My subscription lapsed because the credit card had expired but I can’t renew it in the portal. There is no option to add the plan back to the account. Please help!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 8, 2021 at 5:38 am

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  Hi there,

  I’ve just sent you an email with a link you can use to pay for a new Business Plan for your site. Let us know here once you’ve completed the payment, and we can manually add the plan back to your site.

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  stepsmentalhealthau · Member · Oct 8, 2021 at 6:30 am

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  Thank you Sokkieh. I have made the payment

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  kokkieh · Staff · Oct 8, 2021 at 6:53 am

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  Thanks!

  I’ve added back your plan and reconnected your domain, stepsmentalhealth.org.au

  I did a quick check from this end and everything appears to be working, but you might need to reactivate some of your plugins. If you spot anything wrong, you’ll now be able to contact live chat support at https://wordpress.com/help/contact. If needed, our team there should also be able to help you restore a backup.

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  stepsmentalhealthau · Member · Oct 10, 2021 at 9:56 pm

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  Thank you all sorted.