My card info keeps getting rejected

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  hbbj6258 · Member · Jul 6, 2020 at 2:19 pm

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  I am attempting to add a card for shipping labels, I have woocommerce and Jetpack connected to my wordpress account, but my card info results in the ‘There was a problem with your credit card. Please check your information and try again.’ message. How can I remedy this?

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jul 6, 2020 at 10:22 pm

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  Hi there, I’m not seeing anything wrong on this end. If you try again now, does it work? If not, is there any chance you could try another card, or check with your card provider to see if they’re blocking an online purchase?

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  hbbj6258 · Member · Jul 6, 2020 at 10:37 pm

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  Hi! Thanks for you quick response. I’ve tried a few different cards from separate banking institutions. I continue to receive the same message.

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  hbbj6258 · Member · Jul 6, 2020 at 10:51 pm

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  Contacted my card provider; there is no block on the card.

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  hbbj6258 · Member · Jul 6, 2020 at 11:16 pm

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  Problem resolved; what was needed was for me to re-send a verification email to for my wordpress account.

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  staff-zinnia · Staff · Jul 7, 2020 at 1:11 am

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  Thanks for letting us know that you’re all sorted.