My card won’t go through

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  lpohl0531 · Member · Mar 27, 2023 at 12:01 am

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  Navy Federal authorized my transaction already and said its coming from your end

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Mar 27, 2023 at 1:01 pm

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  Hey there.

  Many thanks for reaching out.

  Are you looking to make a purchase with WordPress.com? The reason why I ask is because I can’t see any hindrance on the WordPress.com account thus far. Are you seeing any error messages at all when it comes to making a purchase?

  Many thanks.

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  lpohl0531 · Member · Mar 28, 2023 at 10:06 pm

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  yes. I want to upgrade my plan and select my domain. It says error hytsi or something like that.

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  staff-totoro · Staff · Mar 29, 2023 at 1:09 am

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  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I have asked that our Billing Support team review this issue and see what is going on. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!