My client tried to change the url and hosting – now we can’t get in

• 

  daroferg · Member · Sep 4, 2024 at 7:34 am

  • Copy link
  • Add topic to favorites

  My client tried to change the url and hosting – now we can’t get in. He tried to change the settings > General > Url and Hosting to the new domain (That he owns and have an active hosting).

  How do I connect to the site now? anything I try give me Error Pages, general ones or domain related ones.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  pauljacobson · Staff · Sep 4, 2024 at 12:49 pm

  • Copy link

  Hello @daroferg

  It looks like your client’s wordpress-481682-4360708.cloudwaysapps.com site is hosted on DigitalOcean. I recommend contacting the DigitalOcean support team if this is the case.

  They should be able to help you or your client access the site.

  In the meantime, it seems like the site is loading at https://wordpress-481682-4360708.cloudwaysapps.com and a WordPress login page loads at https://wordpress-481682-4360708.cloudwaysapps.com/wp-admin so I suggest that either you or your client try signing into the site through this login form with your login credentials.