My client’s website isn’t showing up anymore

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  myriamheb444 · Member · Jun 11, 2024 at 1:07 pm

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  Hello! My client’s website solva.ca isn’t showing up anymore. Here is the message we are seeing

  ‘Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

  If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain. ‘

  We have checked and the domain is still connected on godaddy and has not expired. We are not able to sign into the wordpress for the website anymore either… Help!

  Thank you

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 11, 2024 at 2:34 pm

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  Hi there!

  Thanks for reaching out. It looks like the account you’re currently logged into is not associated with that site, so we’re limited in the amount of information we can give you.

  That error message indicates that a domain is pointing to a WordPress.com site without the upgrade that allows a custom domain. Pulling up the owner’s account, it looks like their WordPress.com Pro plan expired 2024-05-27 along with their domain connection upgrade. However, since the Pro plan is no longer offered, they would need to purchase a Creator plan to get the same features back on their site.

  Have them purchase a Creator plan, then follow the steps here to restore their site: https://wordpress.com/support/restore-your-site-after-the-plan-expires/

  If they have any questions or still have trouble after getting the plan back in place, have them reach out to us via https://wordpress.com/help

  I hope that helps!