My Credit Card Declined

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  cecichaniwa · Member · Oct 6, 2015 at 6:38 pm

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  HI there. im trying to purchase a domain name but my card is getting declined. I’ve double checked the details, its a mastercard from Nigeria which is acceptable on other platforms, so Im not sure whats the problem.

  Im trying to purchase a premium plan

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 6, 2015 at 6:40 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  If you do have a card from a supported country and a card that does meet the criteria above then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Oct 7, 2015 at 9:44 pm

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  Hi there,

  Sometimes your credit card company blocks the transaction, even if your credit card works for other purchases. Please contact your credit company to confirm that they are not blocking transactions from WordPress.com.

  If that does not resolve the issue for you, please let me know.