My credit card was charged

  • Unknown's avatar
    dguysco · Member ·

    Hi,

    My credit card was charged for a service I no longer use. I tried to reach out to support but no one has contacted me.

    How do I get the charges reversed?

    Thanks.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

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