My dashboard

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  dapyem78 · Member · May 17, 2015 at 10:46 pm

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  Please,can anyone help with the dashboard of this blog: http://www.blogwithhaykay.com.I cannot log in into the dashboard of this site for more than a month now,Please can someone help me?

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  gmalamud83 · Member · May 17, 2015 at 11:07 pm

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  Hi Dapyem,

  Could it be that your website has been hacked? Also, is this a wordpress.com generated website, or is it a self hosted version?

  Thanks.

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  timethief · Member · May 17, 2015 at 11:11 pm

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  @dapyem78
  You need to contact your web host. You pay them to keep your blog online.
  blogwithhaykay.com is hosted by Hetzner
  WHOIS
  IP Address: 197.189.233.3
  Name Servers:
  ns2.web4africa.com
  ns1.web4africa.com
  ns3.web4africa.com
  ns4.web4africa.com

  We provide support here only for WordPress.COM hosted blogs. That site is not among them. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG and need support for that site in the future and if you do not have a WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  timethief · Member · May 17, 2015 at 11:19 pm

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  @gmalamud83
  It is good that you want to help. Thanks for that. Always confirming the URL of the exact blog in question and where it is hosted before posting any answers into support threads is an excellent plan. Otherwise Volunteers would be wasting the OPs time (andyour own) and raising the frustration level.

  When it comes to suggesting a blog may have been hacked up front as you did that can cause unnecessary alarm so I recommend not doing that until after you have the URL. Then if and only if it is a blog hosted by WordPress.COM and that is a conclusion supported by evidence provided by the OP then see here hacked blog.

  Hope this helps.