My doamin is expiring and I do not have access to my account
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My domain quonversa.com is expiring and I can not acces the console. The account does not exist anymore. How can I access the panel to manage this domain? or anyone from WordPress can help me to unlock it? I can not open a support case because the site is not WP hosted.
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Your domain is registered by wordpress.com aka Automattic but is hosted elsewhere. You can’t have a site registered at wordpress.com without having a wordpress.com account. As you have a paid plan, it’s very easy to restore access to the account owning that site by using the Transaction ID at https://wordpress.com/support/account-recovery/#account-recovery-help
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That is correct. However I can not access to the account linked to the paid plan so I can not open a support case. I need help from someone at WordPress.
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Did you already try the account recovery, https://wordpress.com/support/account-recovery/#account-recovery-help
Otherwise you just have to wait untill a Staff member is available. This can take someone because the New Year.
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Yes, already done. But I do not have access to the email linked to that WP accoount. So I dont have the info requiered for the account recovery process.
I will wait, but not sure how this works. As you mentioned I have a paid plan but I can not access it.
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Hey there,
I am not seeing a record of the domain quonversa.com in our system, it looks like your domain is registered with another registrar. It may be registered with CloudFlare as that is where the name servers are hosted but the actual registrar is redacted according to https://lookup.icann.org/en/lookup.
I recommend reaching out to your domain registrar directly for further domain support. Hope this helps!
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