my domain

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  mothershipspiritualism · Member · Jan 16, 2022 at 10:58 am

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  I want to link my domain to my new website please. How do I do this? Do I still have to pay WordPress an annual fee even if I am not using WordPress?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 16, 2022 at 4:12 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  You can connect a domain as per: https://wordpress.com/support/domains/connect-existing-domain/

  Please note that in order to set a paid plan, the site would need to be on a paid plan.

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  mothershipspiritualism · Member · Jan 16, 2022 at 9:20 pm

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  http://www.spiritualism.live

  Thank you for responding

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  staff-totoro · Staff · Jan 16, 2022 at 9:58 pm

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  Hi there,

  I’m not sure I understand so I’m hoping you can fill in a bit more info. I see that spiritualism.live used to be under your account. According to our records it was auto-renewed on May 24 2021. You can confirm in the receipt here: https://wordpress.com/me/purchases/billing/57747310

  However on the following day (May 25) it appears that you cancelled this domain, and requested a refund as shown here: https://wordpress.com/me/purchases/billing/57767357

  Because of this the domain has not been under your account for close to 8 months, and on our end we returned the domain to the registry.

  To clarify, you are trying to re-register this domain and add it to your account? At this late stage I am not sure it’s possible for us to recover this domain, but we’re happy to take a look.

  Thanks for confirming.

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  mothershipspiritualism · Member · Jan 17, 2022 at 7:59 pm

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  Yes please can you look into re-registering this domain. I paid to redirect my domain the other day – was that a waste of time?

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  staff-totoro · Staff · Jan 17, 2022 at 9:33 pm

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  Thanks for confirming. I’ve asked our team to take a look and will let you know as soon as we have an update.

  Thanks for your patience!

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  khristiansnyder · Staff · Jan 18, 2022 at 7:43 pm

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  Hello!

  I just wanted to let you know we have reached out via the email address associated with your account with the next steps so we can work on recovering your domain.

  We look forward to your reply there!

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  mothershipspiritualism · Member · Jan 19, 2022 at 7:42 pm

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  Hi there helpful people :)
  Should I cancel the £11 redirection fee I paid as it seems unnecessary?
  Kind regards
  Sharon Sheridan

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  staff-doublebassd · Staff · Jan 19, 2022 at 9:28 pm

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  Hey there,

  I went ahead and canceled your subscription for Site Redirect and refunded the charges back to you. It can take between 7-10 days for the refund to reflect on your bank statement.

  If you have any questions regarding your domain, please reply to our staff members via the email sent to you.

  Thanks!

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  mothershipspiritualism · Member · Jan 20, 2022 at 3:47 pm

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  Hi there,
  I have purchased the domain again on WordPress, I just need to link it to my website at wix please
  Kind Regards
  Sharon Sheridan

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  mothershipspiritualism · Member · Jan 20, 2022 at 3:54 pm

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  It’s working woohoo – thank you ! ❤️