my domain disappear after refunding.
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my domain disappear after refunding. i need the domain keifactorycorp.com. but after I refund it disappear. when I search it in domain, it says, this domain is already mapped to a wordpress.com site. does it mean that it bought by someone else?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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When you cancel a domain you are literally staking you no longer need that domain so it is removed from your account and is parked by wordpress.com.
You must wait untill a Staff member is available to untangle the situation.
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Can you please share why you canceled the subscription for the domain name keifactorycorp.com? If you intended to keep it active, was the cancellation a mistake?
If you would like us to restore the domain name, we can contact you via email to provide a link for manual payment of the domain name price. After payment, we will proceed to restore the domain name for you. Does this sound good to you?
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it is a mistake I only pay the domain. but later i find out that i need to buy plan that has free 1 year domain. so i refunded my payment for the domain. can you assist me? i need the domain keifactorycorp.com. i will purchase a plan but domain is already mapped to a WordPress.com site. and I think its mapped in my site. but no longer appearing in my setting.
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It seems that last year you chose the Creator plan on our website, which included one-year free domain name credits. With these credits, you registered keifactorycorp.com.
This year, both the plan and the domain name were meant to renew separately. The plan was not renewed, and later on, you also canceled the domain name.
Please note:
- The one-year free domain name credit is only available when you first sign up for the plan and register the domain name. The renewal of the domain name is a separate paid process.
- You cannot use the one-year free domain name credit of the plan to renew a domain name.
If you want to restore the domain name keifactorycorp.com on the site, I can provide you with a manual payment link for the renewal of the domain name. Once you make the payment, we will proceed with restoring the domain name for you. Does that sound good to you?
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Mind your custom domain gets released after some time; when is solely determined by the registrar. So chances are high someone else buys your domain and there will be no way to reclaim “your” domain.
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