My domain expired and it is impossible to renew it

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  javierlight5 · Member · Oct 10, 2012 at 9:14 pm

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  Hi there,

  My domain (http://galacticow.com) has expired and when I’m trying to renew it, there is no way to do it.

  The next message appears:

  “One or more of your domain subscriptions has expired. You can renew your domain subscriptions by clicking the “Renew” button in My Upgrades. If your domain registration has expired and you can’t see the “Renew” button in My Upgrades, you should contact support immediately.”

  So that’s what I’m doing, I’m “contacting support immediately”.

  I hope it will be fixed as soon as possible.

  Waiting for some news,

  Javier Light, co-creator of Galactic Cow.
  Blog url: http://galacticow.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 10, 2012 at 9:16 pm

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  This thread has been flagged for Staff assistance.

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  staff-blorbo · Staff · Oct 10, 2012 at 9:36 pm

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  Only the user who owns the domain can renew it, so you’ll need to be logged in as that user.

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  javierlight5 · Member · Oct 10, 2012 at 9:42 pm

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  I’m the admin of that blog, shared with 3 other admins. I supposed that I was also the owner of that blog.

  Do you mean that only the wp user that purchased that domain can renew it?

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  timethief · Member · Oct 10, 2012 at 9:49 pm

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  Who registered the blog ie. which username account registered the blog? That username account owns the blog and is the Admin of the blog and purchased the upgrade.

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  javierlight5 · Member · Oct 10, 2012 at 9:57 pm

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  Ok, now I think I get it. I’ve contacted with the person who purchased that domain and we’ll try it tomorrow.

  If it’s solved tomorrow I will report it here, and then I will close that topic as fixed.

  Thanks for your help.

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  staff-blorbo · Staff · Oct 10, 2012 at 9:58 pm

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  A different user purchased the domain, and only that user can renew it.

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  javierlight5 · Member · Oct 11, 2012 at 12:58 pm

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  New stuff.

  I’ve talked with the user who purchased that domain and he says that the option “renew domain” exists in his account, so I think we can set this topic as solved. It was just as you said.

  Thanks everyone for your quick and helpful answers.

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  staff-blorbo · Staff · Oct 11, 2012 at 5:14 pm

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  You’re welcome!