My domain expired. Can you help me get it back?

  • Unknown's avatar
    freelanceviv · Member ·

    Hi :)

    I bought my domain – violetanedkova.com – from you a while back, but I made a mistake and it seems to have expired. Can you help me get it back at all?

    Thank you :)

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Your domain has already been removed from our system and is currently in redemption. The good news is that it’s still possible for me to recover the domain at this point, but there’s an $80 redemption fee to restore it. Let me know if you agree to that fee, and I can get the recovery process started.

    Also, If you want to make the most of your domain, I’d like to suggest upgrading to one of our paid plans, such as the Personal or Premium plan. By doing so, you can set your domain as your site’s primary address, making it easier for visitors to find and remember your website. If you’re interested, you can quickly upgrade below.

    Let me know if you have any other questions, and I’ll be happy to help.

  • Unknown's avatar
    freelanceviv · Member ·

    Yes, please, start the recovery process, thank you.

    I won’t upgrade for now, I’ll see in the future. :)

  • staff-totoro · Staff ·

    Thanks for confirming.

    As mentioned by my colleauge, this domain has been removed from our system and returned to the registry. To recover it at this late phase there is a $80 redemption fee, in addition to the standard $19 fee for 1 year of registration (since the domain was not already renewed) and I have prepared an invoice for this amount and sent it to you via email.

    Please check your inbox for the invoice we just sent, which will include a link to pay for the renewal of violetanedkova.com as well as the late renewal fee.

    If you do not see it in your inbox, please search for the subject “Payment request from Automattic Inc.” and be sure to check any spam folders. Also be sure you are not blocking emails from our donotreply address donotreply[at]wordpress[dot]com. If you are not sure which inbox to check, we send all email to the address you entered under your profile here: https://wordpress.com/me/account/

    After you make payment please return here to let us know so we can take the next step of recovering the domain. Thanks!

  • Unknown's avatar
    freelanceviv · Member ·

    Hi, unfortunately I have lost access to my original email – it’s an old one – so I changed it to one of my current ones. I do apologize for the inconvenience.

    Can you please send the invoice to my new email?

    Thank you!

  • aleone89 · Staff ·

    Hey there,

    No problem – I’ve just resent that.

    Can you tell me if you’ve got that ok?

  • Unknown's avatar
    freelanceviv · Member ·

    Yes I got it and I paid. :)

  • Unknown's avatar
    freelanceviv · Member ·

    Am I going to see the domain back in purchases?

  • aleone89 · Staff ·

    Hey there,

    Awesome! The domain is now back and up and running: https://wordpress.com/me/purchases

    As the DNS settings of domain are being re-instated, this can take a few hours to become visible.

    Out of curiosity, were you looking to make this the primary custom domain of the site?

    If yes, a paid plan would be needed for this site, at a minimum the personal plan:

    I hope this helps.

  • Unknown's avatar
    freelanceviv · Member ·

    Thank you so much! I’ll wait for the DNS no problem. :)

    Not looking to upgrade currently. :)

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