My domain has been under maintenance for over 24 hours and i cant login to my admin panel

• 

  subhyde · Member · Mar 12, 2021 at 6:08 pm

  • Copy link
  • Add topic to favorites

  I am unable to access my CPanel and my website has been under ‘maintenance for over 24 hours. who can i contact to help fix this issue

• 

  staff-blorbo · Staff · Mar 12, 2021 at 7:25 pm

  • Copy link

  We have absolutely no history of domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the domain name you’re referring to?

• 

  subhyde · Member · Mar 12, 2021 at 8:14 pm

  • Copy link

  It is for the website https://manhattans.ca/

  I am helping them with their site. It is not on this account

• 

  staff-blorbo · Staff · Mar 12, 2021 at 8:22 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.