My domain is no longer active – it says DNS needs to be updated

  • Unknown's avatar
    seleneskibina2 · Member ·

    Hello!
    I’ve been having an issue about my domain name, seleneskibina.com for the last few days and been unable to resolve it.

    2 months ago, I went for an upgrade trial on WordPress, which included a domain name as well (It was a 30 days trial, and I didn’t buy it). Later I decided that I’d only need the domain name and nothing else, so I canceled the upgrade, only chose the domain name purchase which was basically $13. Now in my account, as I see, the domain will be available till 25th January 2016. Everything seemed OK to me, and I changed the DNS settings on WordPress to link this domain to my site that is hosted somewhere else. It worked for at least 1 month perfectly well, but a few days ago, when I typed seleneskibina.com, my site was no longer there.

    Then I saw the “DNS needs to be updated” sign in my WordPress account, and started making a research on the issue. I chatted with a WordPress staff, and he told me that I haven’t registered my domain name on here, I only mapped it via WordPress, so I need to contact wildwestdomains.com – This is a site I’ve never heard before, but it seems like my domain name was registered on this site. I contacted Wild West Domains, telling them about the issue, and asked for my account info to edit my domain name DNS settings (and to transfer it to my other web host later on). But they told me that my domain name is not working now as it might have been expired or canceled, so I need to contact WordPress to cover this. The domain name shouldn’t be expiring as the expiration date is actually 25 January 2016. I don’t know what’s wrong here, but when I check the status of my domain name via whois, I come up with this: http://who.is/whois/seleneskibina.com – which tells me the domain is no longer active, and is now in redemption period.

    I thought the domain name would stay in my account as long as I renewed my payment (the domain mapping), so automated the renew feature. Now why is my domain name in redemption period? Didn’t I pay for the whole year and register for the domain already? Could you please help me about this?

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    seleneskibina2 · Member ·

    Help me!!! This is really urgent.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Selen,

    I’m sorry for the confusion about where you domain was registered. When you cancelled the WordPress.com Premium trial, you cancelled the domain seleneskibina.com as well. When you went back later to register it again, it only added domain mapping (that didn’t re-register the domain) because the cancelled domain wasn’t available to purchase again.

    After you cancel a newly registered domain, it can take some time before the domain is made available to purchase again. I went ahead and refunded your domain mapping purchase, since you won’t be able to use that upgrade unless you own the domain as well.

    You’ll need to wait until the domain finishes the cancellation process and is released again — at that point you can register it again as a new domain.

  • Unknown's avatar
    seleneskibina2 · Member ·

    Hi Rachel,
    Now I am clearer about what happened. Thank you very much for your assistance and the refund. Have a good day!

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