My domain is unusable

• 

  crossbowunmanned · Member · Mar 5, 2017 at 10:53 pm

  • Copy link
  • Add topic to favorites

  I registered a new domain when I set up a premium account. After a day of use I cancelled the premium account and moved to Bluehost… my domain is now held with Automattic inc and I cant access it nor transfer it to BlueHost. WTF?

• 

  timethief · Member · Mar 5, 2017 at 10:54 pm

  • Copy link

  What is the URL of the domain?

• 

  timethief · Member · Mar 5, 2017 at 10:56 pm

  • Copy link

  Post the domain URL and I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  crossbowunmanned · Member · Mar 5, 2017 at 10:58 pm

  • Copy link

  crossbowunmanned.com

  Thanks

• 

  timethief · Member · Mar 5, 2017 at 11:06 pm

  • Copy link

  Please read what Staff said here https://en.forums.wordpress.com/topic/refund-not-showing?replies=7#post-2885459 while waiting for a Staff response in this thread.

• 

  staff-doublebassd · Staff · Mar 6, 2017 at 12:26 am

  • Copy link

  Hey there,

  If you’re wanting to transfer your domain, you should never cancel it at your current host because once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it. Also, it usually takes a few weeks for your domain registration to clear and become available once you cancel it. There isn’t an exact time, however, so you’ll be checking consistently to see when it becomes available.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site

  https://en.support.wordpress.com/transfer-domain-registration/

  For more information on using the domain elsewhere, please see:

  https://en.support.wordpress.com/domains/move-domain/

  If you recently registered the domain, you have to wait 60 days before you are able to transfer your domain to a different host, but in the meantime, you can use the domain with your site by pointing the nameservers over to your new host:

  https://en.support.wordpress.com/change-name-servers/

  I’ll be happy to contact the registrar to see if we can restore the domain back to your account, but I cannot guarantee that we will be able to get the domain back.

  Let me know if you would like for me to try and regain the domain for you.

  Thanks!