My domain name

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  cgalloway9666 · Member · Mar 20, 2017 at 5:28 pm

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  I had excelexc.com as my domain name and I tried to transfer it to wix.com. I think I did it wrong and now we can not transfer excelexc.com to wix. Please help as we need this fixed asap.
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 20, 2017 at 6:05 pm

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  Hey there,

  If you’re wanting to use your domain at a different host, you should never cancel it at your current host – once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it. Also, it usually takes a few weeks for your domain registration to clear and become available once you cancel it. There isn’t an exact time, however, so you’ll be checking consistently to see when it becomes available.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site

  https://en.support.wordpress.com/transfer-domain-registration/

  For more information on using the domain elsewhere, please see:

  https://en.support.wordpress.com/domains/move-domain/

  I’ll be happy to contact the registrar to see if we can restore the domain back to your account, but I cannot guarantee that we will be able to get the domain back.

  Let me know if you would like for me to try and regain the domain for you.

  Thanks!