My Domain name
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My Domain name (www.shadowmann.com) has gone off my WordPress account…. Need to speak to someone.
Cheers
CliveWP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Your domain subscription was canceled today and will need to be renewed if you still want it to be connected to your WordPress.com site.
The domain is in a short grace period before it enters redemption. If you are interested in restoring the domain, please confirm and we’ll send you a manual payment for the subscription.
Let us know if you have any questions.
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Hi there:
We’ve sent a manual payment request to the email address on file for your account. Please let us know when you’ve paid that as we’re not notified and we’ll start to recover your domain.
Let us know if you have any questions – otherwise, we’ll wait to hear back from you.
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Thank you for your payment. I’ve already restored your domain.
Let me know if there’s anything else I can help you with.
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Hi..
My email system that’s with Google for shadowmann.com is still not working & i have had NO email since the 13th October….. What is going on …..need help as I’m expecting some very very inportant emails.
Cheers
Clive -
Hi Clive, I don’t see the appropriate records for Google Workspace. Can you add them using these steps?
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Hi….
Don’t know what i’m doing with this but….. On my Google workspace I hit ‘Generate New Record’ & this is what I got but it says ‘Invalid Token’ on the WordPress page……DNS host name (TXT record name):
google._domainkey
TXT record value:
v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA30eAnS4oXM2z+aK5RbXe8/zLwzM1mhCKq8ANFgtwyYtn6sr4Ym5KyfG7chqdAOYfqytkgL09w51S7iqUPU/uLPKnCAyv9vusPbjOsRv1iJsff8AL3+bWd29bSzEP1jRVSbezj7g3FwF2E2adYa3v9PuuyUQOmssGx6+RD7uxdu3eTlp1gBwEuGxjcfaE2kf/TmmURhwblTBuEs3xeS7Lf4EgULn1MY2N49LyKPrRlWMBc0KTZgf7W5GOHsrH40EAbmaQ8HEpMWo51aixo8masL7Q5zauyzE0H3Be//6BsGJhe8Y9BezMKKVG+gYHhedOabJsk8jItALQZruv37IsQwIDAQAB -
Hi, you need to create a TXT record that starts with
google-site-verification=. If you follow the step-by-step instructions in the guide linked below, you’ll generate that record from Google and add it to your domain’s DNS records. -
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Hello there,
If you’re able to follow those steps and locate that TXT record, we can look to add this for you.
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Morning….
I think I have sorted it out but if someone could just check that it’s all ok & working properly please.
Cheers
Clive -
I can see you’ve successfully added the records needed by Google Workspace. If you can send and receive emails, then it’s correctly set up.
If it still doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
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Hi….
1 question I have is when my domain (shadowmann.com) went down I had an invoice for £13.50 on my wordpress account & I paid it thinking it was to do with my domain name but it was not so I don’t know what the charge was for… ?[redacted]
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Please do not post transactional data to public support forums. That information can be used by anyone to prove they own your account and lock you out of your website and account. I’ve removed it for your safety.
Digging into your account history, that £13.50 charge was a chargeback fee that was applied to your account when you disputed the charge of your original domain renewal on 2022-10-07. By disputing a charge, you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee.
Since PayPal ruled in your favor, the chargeback fee needed to have been paid before you could recover your domain.
I hope that clarifies things!
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