My Domains

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  elegantmou · Member · Feb 27, 2024 at 4:56 pm

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  Dear Sir/Madam,

  I am trying to change the payment method for my domain. I checked on my purchase and can’t find any record. Can you help me with that?

  Thank you.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Feb 27, 2024 at 5:51 pm

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  Hi there!

  I don’t see any registered domains on your WordPress.com account, @elegantmou. Can you share the domain name so that we can check if it’s registered on a different account?

  If yes, you’ll need to log out of @elegantmou and log into the correct account. You can then follow these instructions to update the payment method for your domain.

  Feel free to let us know if you have more questions.

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  elegantmou · Member · Feb 27, 2024 at 6:57 pm

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  Hi

  Thank you very much! The domain is hihimsah.com

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  helper-heroponriki · Member · Mar 1, 2024 at 5:15 pm

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  Thanks for confirming! The domain is registered here at WordPress.com, but it is associated with a different user account than the one you’re currently logged into. Although the email address associated with your account matches the domain contact, the domain is owned by someone else and is the only one who can manage the domain.

  You would need to log out of @elegantmou and into the correct account to manage the domain and payment on file.

  I hope that clarifies things! Let us know if you have any other questions.