My email is not updating

  • Unknown's avatar
    mercedeshendley · Member ·

    I have tried to update my user email address many times but I never get the confirmation email in order to verify. Help!

  • kokkieh · Staff ·

    Hi there,

    I don’t see any recent email update requests for the WordPress.com account you’re using to post here.

    Did you update the email at https://wordpress.com/me/account/, or somewhere else?

  • Unknown's avatar
    mercedeshendley · Member ·

    Hello,
    No, I did it under the “User” tab on the dashboard. It kept saying, “the new address will not become active until confirmed.” But it never sent an email to the address I added. I used the link you sent and received the email right away! So thank you.

  • Unknown's avatar
    mercedeshendley · Member ·

    Hello,
    So this is strange. It has changed my email for WordPress, so I am now signed in with the updated email. But 1) I still get emails from WordPress to my old email (got one today). 2) Under users for the website it still has my old email. Is this an issue with Bluehost?

  • staff-mckluskey · Staff ·

    Hi,

    To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

    We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting (like Bluehost).

    You can find more details about WordPress.com and WordPress.org on this support page:

    https://wordpress.com/support/com-vs-org/

    That said, the link that @kokkieh shared allowed you to change the email on your WordPress.com account, however, it seems like you have a WordPress.org site hosted on Bluehost, which is independent of your account here.
    For any issue regarding WordPress.org, you’ll want to post to https://wordpress.org/support/forums/.

    I hope that makes sense. :)

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