My entire website is deleted. This is tragic.

  • Unknown's avatar
    silennaihin · Member ·

    My plan ran out today, I added new payment information and activated it, but all of my previous assets and entire website is gone. Please please help me fix this, I am losing clients as we speak :/

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    You can restore a previous backup of your site by following this:

    WP
    Back Up and Restore Your Website
    in WordPress.com Support
    6 min read
    Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

    As your site was deactivated on March 11, 2024, I’d recommend restoring a backup from that day or the day before.

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

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