My entire website is down and nobody is helping
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@torres126 we’ve just heard back; your WHOIS update was cancelled. Let us know if you need more help.
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Thank you so much, everything seems fixed now! Really appreciate your help, thanks! Have a nice day. :)
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You bet. If you decide to make changes again to your domain, let us know in advance and we’ll try to help you have a smoother experience. Cheers :)
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By the way, I received this email from Bluehost about my domain. Just to confirm, since my domain seems to be with WordPress.com (correct me if I’m wrong please), everything is okay, my domain won’t be deleted and I don’t need to “verify” anything, correct?
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Your domain is definitely registered with us. See the line labeled Registrar in the Whois details:
https://whois.icann.org/en/lookup?name=clubpenguinmountains.com
Wild West Domains is the registrar we’re using for your domain.
Did that email come from the @bluehost.com address? If it did, it could be that there’s some confusion in their system due to your cancelled domain transfer. If it came from somewhere else, it’s likely a phishing attempt. Either way, it might be good to contact Bluehost support to help straighten it out.
But Bluehost does not control your domain, and the domain is verified on our end, so it won’t be suspended.
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It was from an official Bluehost email, but they clarified that it was automated and won’t be suspended.
Thanks for clarifying! 👍
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