My followers don't get a notification when I post
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Is there a problem with my account?
The blog I need help with is: (visible only to logged in users)
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Please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails, as well as, a couple of email addresses for those who do not have WordPress.com accounts. The software will redact them ie. HIDE the email addresses so only Staff can see them.
Then please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi thank you for your response. One of my followers username is [redacted]. What would i have to do next?
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The reader you mentioned is not subscribed by email and you may not be either. Can you double check your settings here?
https://wordpress.com/following/edit -
How do I subscribe by email from that link? I receive emails when the reader I mention posts but they don’t receive an email when I post.
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If you are already subscribed to a site (but not by email) you can click “edit” to change your delivery settings.
If you are not already following a site, you can either enter its URL at the top of that page, or you can go to the site and click its follow link, or enter your email address in its form.
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In the subscription delivery section, the delivery settings is set to send email instantly. However my followers are still not receiving emails. Is this the correct way to check?
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In the subscription delivery section, the delivery settings is set to send email instantly. However my followers are still not receiving emails. Is this the correct way to check?
Kind of. Your followers would actually need to check their own delivery settings. You had asked, “How do I subscribe by email from that link?” and that’s how you would do it. Your readers need to subscribe themselves. I hope that helps!
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I have spoken with the follower who is not receiving emails, they have checked their settings and they are subscribed, however they still did not receive any notifications. My own settings are also set for people to receive emails. Is there a problem with my account?
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I would have to look up the subscription for that follower and also check to see whether their emails are being delivered.
I had checked on the user you mentioned earlier and they were not subscribed. Can you give me the first few letters of the username for the person you spoke with?
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The user I spoke to was the same as the one I mentioned previously. Could you explain the steps how to get that user to subscribe again please?
Sorry for all the questions! I am still getting used to WordPress! -
Have the user go to https://wordpress.com/following/edit and paste your site’s URL in the box at the top. That will add it to the sites they follow. Then they can click “edit” beside it to adjust their email settings.
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I have spoken with the user, they have tried this step but still not getting notification. Is there a problem with their account?
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Please have them get in touch and we’ll take a look. I had redacted their name after checking their account, so I can’t check to see whether they are currently subscribed. But I know they weren’t before.
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