My front page/landing/static page is not showing as it was designed.

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  spatterson266 · Member · Sep 12, 2019 at 7:56 pm

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  My front page/landing/static page is not showing as it was designed. When I go to edit it from Elementor i get the following message:’ The preview could not be loaded. Were sorry, but something went wrong. Click on ‘learn more’ and follow each of the steps to quickly shove it. Click here for review debug.’
  I use wordpress and have a premium plan, my website is http://www.buypacificnorthwest.come. Some other pages I have issues with are pages with products on them.

  Also there is a sample website out there that keeps getting confused with my current site and I need to fix that. Is this something you can make go away?

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  staff-blorbo · Staff · Sep 12, 2019 at 10:15 pm

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  That is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

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  spatterson266 · Member · Sep 14, 2019 at 1:50 am

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  by chance can you help me with this issue…
  My front page/landing/static page is not showing as it was designed. When I go to edit it from Elementor i get the following message:’ The preview could not be loaded. Were sorry, but something went wrong. Click on ‘learn more’ and follow each of the steps to quickly shove it. Click here for review debug.’
  I use wordpress and have a premium plan, my website is http://www.buypacificnorthwest.come. Some other pages I have issues with are pages with products on them.

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  staff-zinnia · Staff · Sep 14, 2019 at 3:10 am

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  No, we can’t help because we have no access to the site. It’s not on our service. Help comes from https://wordpress.org/support/forums/ as my colleague stated.

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  spatterson266 · Member · Sep 14, 2019 at 3:45 pm

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  Do you have a number I can call and get my money back. Someone from WordPress sold me the premium plan when I dont need it. Godaddy has beeen hosting my site for the last 5 months and I have/had no plan to switch.
  Thank you

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  staff-blorbo · Staff · Sep 14, 2019 at 3:49 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

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  spatterson266 · Member · Sep 14, 2019 at 5:03 pm

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  Thank you. I will check my records, maybe it didn’t go thru. If it turns out I did purchase a plan what is my best course of action to contact customer service?

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  staff-zinnia · Staff · Sep 14, 2019 at 6:27 pm

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  If the purchase is from WordPress.com then it is from a different user account. There aren’t any purchases associated with the account you are using here, which is all that we can see at this time.

  At https://wpcharge.com/ there’s a contact us link on the right hand side. If you are still having trouble finding the charge please use that link to get in touch. It will create an email for our payments team and they’ll be in touch as soon as they can.