My gmail is down due to lapsed renewl

• 

  dayforit · Member · Dec 19, 2016 at 10:58 am

  • Copy link
  • Add topic to favorites

  HEY,

  my gmail is down > (email visible only to moderators and staff), due to the fact that I haven’t renewed the domain that it’s linked with: zigzagadelaide.com.

  So I need to reinstate my Gmail ASAP! But I don’t actually need or want the domain anymore, as the business is defunct. What Can I do here?

  Please Help.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Dec 20, 2016 at 9:12 am

  • Copy link

  Hi there,

  There is no way for the email forwarding to keep working if you no longer own the domain. The email works because of DNS records that are added to the domain, and those records were deleted along with the domain when it was removed from our system.

  The only way to keep using that email is to renew the domain. At this point your domain has entered into the redemption phase, which means we need to manually recover it from our registrar, and they charge us $80 to restore a domain at this stage of expiration. If you want to get the domain back, I’ll need you to agree to this fee before I can start the process. There’s no other way to retain possession of your custom email address.

• 

  dayforit · Member · Dec 20, 2016 at 1:03 pm

  • Copy link

  My email is working partially tho, I’ve been receiving mail today.
  How does that work?

• 

  kokkieh · Staff · Dec 20, 2016 at 2:30 pm

  • Copy link

  Do you mean you’re receiving emails at your Gmail address? That has nothing to do with us. The @zigzagadelaide.com email you had set up with us was merely a forwarding address that passed emails along to your existing Gmail address. The domain expiring cancels the forwarding address, not your Gmail address. Anyone who knows your Gmail address can still send emails there directly.

• 

  dayforit · Member · Dec 20, 2016 at 11:23 pm

  • Copy link

  Yeah fair enough.

  Ok, I need to give the go ahead to renew the domain.
  Happy to pay the $80!

  Cheers,
  Miles

• 

  kokkieh · Staff · Dec 21, 2016 at 9:42 am

  • Copy link

  I’ve emailed you a link you can use to pay for the recovery. I’ll be notified once we receive payment, and then I can contact our registrar to retrieve the domain. If the recovery fails, the payment will be refunded in full.

• 

  kokkieh · Staff · Dec 21, 2016 at 2:07 pm

  • Copy link

  We’ve received your payment, thank you. I’ve emailed our registrar to restore the domain. I’ll let you know as soon as I hear back from them.

• 

  kokkieh · Staff · Dec 22, 2016 at 8:09 am

  • Copy link

  Hi there,

  Your domain has been restored and I’ve reconnected it to your site. You will need to re-verify your email forwarding before it will work again, though. I’ve resent the verification email so you can do that.

  Please let me know if you need any more help with this.