My Green Living Now site went down after trying to update plugins

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  greenhorselady · Member · Mar 11, 2017 at 3:41 pm

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  I can’t even sign in to my admin for Green Living Now. This is what it says, ‘Warning: Unexpected character in input: ” (ASCII=92) state=1 in /home/content/16/7502516/html/wp-content/plugins/w3-total-cache/inc/define.php on line 22

  Warning: Unexpected character in input: ” (ASCII=92) state=1 in /home/content/16/7502516/html/wp-content/plugins/w3-total-cache/inc/define.php on line 22

  Parse error: syntax error, unexpected T_STRING in /home/content/16/7502516/html/wp-content/plugins/w3-total-cache/inc/define.php on line 22′

  I’m told I need to disable the W3 Total Cache, but I can’t even get in. What do I do?

  Thanks.

  Amy

  The blog I need help with is: (visible only to logged in users)

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  greenhorselady · Member · Mar 11, 2017 at 3:42 pm

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  No, it’s not the greenlivingnow.wordpress.com, it’s http://www.greenlivingnow.com

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  kathrynwp · Staff · Mar 11, 2017 at 4:02 pm

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  Hi Amy,

  I’m told I need to disable the W3 Total Cache, but I can’t even get in.

  You’ll need to use an FTP client to delete or rename the plugin folder.

  These forums are for sites hosted on WordPress.com, but you’re running the WordPress software on your own hosting. You can ask for help in the WordPress.org troubleshooting forums:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

  https://wordpress.org/support/register.php

  Good luck!