My https://wordpress.com purchases dont show up in the https://woocommerce.com My Subscriptions

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  archturussupplements · Member · Mar 16, 2022 at 1:48 pm

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  I have asked for help on the https://woocommerce.com and they can’t seem to link my https://wordpress.com purchases to their My Subscriptions section. I have had a Opayo Payment Suite subscription with wordpress.com since 20/01/2021 and it renewed this year on the 20/01/2022. I purchased an Opayo Payment Suite from woocommerce.com on the 26/11/2021 for our new web site still in development. when I disconnected our existing site at the beginning of January to when I reconnected it would only show the woocommerce.com on the 26/11/2021 as the woocomerce is the only one showing now, and I can’t connect my WordPress subscription to the woocommerce.com payments anymore.

  Please can someone help me. I need the use of the second subscription I have paid for. I either need someone to refund me for the January renewal as it hasn’t been used bar a few days at the end of January and then I reorder it via woocommerce.com. Or I need someone to link my purchases to both accounts. as they are now the same log in and the system doesn’t differentiate.

  Many thanks in advance

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 16, 2022 at 3:42 pm

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  Please do not create duplicate threads. I’ve removed your other posts and will reply to you here.

  You’re posting in the free support forums for websites hosted here at WordPress.com.

  For your issue you need to contact WooCommerce support again for their help – I see you contacted them through live chat a month ago. Please reach out again from your account and they can pull up your chat history and continue helping you there:

  https://woocommerce.com/my-account/create-a-ticket/

  Thanks!