My husband's blog was hacked and deleted – Need help now!
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Last night my husband’s blog http://deanhenderson.wordpress.com blog (and associated gmail) were hacked into and deleted! He cannot contact support himself because he no longer has an account (apparently). He’s been blogging for almost 4 years with over 6,000 followers and all is lost! Someone please help us!
The blog I need help with is: (visible only to logged in users)
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No, he hasn’t, rootjosh, and we haven’t heard a peep from WP support, either. We’re out on a limb without a rope. I was able to save some stuff by saving cached pages, but that’s it. We need help and bad.
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He needs to get his email account under control or nothing can even be considered for help
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No, he hasn’t, rootjosh, and we haven’t heard a peep from WP support, either.
Well, as a staff member, I am WP support. So you’ve heard a peep from me!
However, Auxclass is correct, your husband will need to get access to the email associated with his WordPress.com account before we can do anything to help. I realize that this is stressful. But without access to that email, I’m sure that you understand it would be a security risk to believe a random post from a user not connected to the blog in question.
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Sorry bout that, rootjosh – didn’t see you were staff. Blinded by frustration. There’s a big fat chance that Google with help us get our email acct back, but there are lots of ways to prove you are who you say you are. I’m only posting here for Dean because now he doesn’t even have a WP account – the whole thing was deleted. And I am connected to it – we work together. He had over a million unique visitors, his face is all over the blog, and me on mine – we’re glad to meet you on skype or somewhere so you can see us, I’ll send you a photo of him with his drivers licence, whatever you want… Look our name up in the phonebook and call – we’re in there. I mean, surely there’s something that can be done before everything is just completely gone. We just paid to upgrade to no ads! Can’t someone just take a look at this for us before closing the door? I’ve been with WP for three years and Dean for at least four. Over a million unique visitors on his blog, over 6,000 followers, all generating ad money for WP and there’s nothing can be done unless I can get into my email? :-(
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Google has a number of different ways to recover a gmail account. Backup email addresses, cell phone numbers for SMS verification, and so on. I would encourage you to look into your options there.
now he doesn’t even have a WP account – the whole thing was deleted.
WordPress.com accounts are permanent. So while he may not be able to log into his account if a hacker changed his information, the account was not deleted.
The best way to approach this may be to use the account recovery process here:
https://wordpress.com/wp-login.php?action=recovery
Due to the private nature of information required for account recovery and the public nature of these forums, we cannot help with account recovery here.
This whole conversation will be much easier in the privacy of email rather than here on the forum.
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Thanks, rootjosh. We’ve tried all the available options on the gmail account to no avail. We have already started a new WP blog to try and mimic the old one using the cache, but it would be great to at least get our subscribers back. I agree with you on the privacy thing. If you would like to talk to us privately via email, please contact us at ozarks farm at gmail dot com – we would truly appreciate it! Thanks again!
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Hi Josh, I am the person who’s blog was hacked. We tried the authentication link you provided right away, but have not had a response. Just before all this happened, a friend paid WP to remove ads from my blog as a sort of donation, so we may have one of the elements WP is asking for to renew the blog, but no one has responded to our recovery request. We would appreciate any help in correcting this. Thanks. Dean
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The account recovery team works through the help requests in the order that they are received. I completely understand the feeling of frustration and anger. I have dealt with restoring a bog after a hacker attack myself. Very annoying.
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Feel free to point the account recovery team to this thread and have them talk to me when they contact you.
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