My Jetpack Personal has been cancelled unexpectedly

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  hannahjang07cb09100f · Member · Apr 7, 2021 at 6:21 pm

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  The expiration date for my Jetpack is 05/11/21.
  Please resolve it as soon as possible.

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  helper-heroponriki · Member · Apr 7, 2021 at 6:43 pm

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  Hi there:

  It looks like your Jetpack plan was provided to you for free through Bluehost as part of their hosting package. To reinstate that plan, you would need to contact Bluehost support for help. You can reach them here:

  https://www.bluehost.com/contact

  I hope that helps!

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  hannahjang07cb09100f · Member · Apr 7, 2021 at 7:42 pm

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  I have contacted the Bluehost.
  They guide me as following.

  “Thank you for holding.
  I have checked your account details.
  Jetpack has not been cancelled from our end.
  Jetpack product is being renewed every month from our end.
  In this case, you would need to contact wordpress.com regarding this query.
  Right now jetpack is active from our end.”

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  supernovia · Staff · Apr 8, 2021 at 12:19 am

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  Thanks! I checked in with Jetpack. They said they should be able to fix this, but they do need you to file a ticket with them.

  Please try this:

  Contact Support

  And if that does not work for whatever reason, you can use this forum:
  https://wordpress.org/support/plugin/jetpack