My Jetpack Social Basic annual subscription is not annual?

  • Unknown's avatar
    bajtbox · Member ·

    I was using Jetpack Social for a long time. Then Jetpack introduced the subscription plan.

    Since I like the plugin I decided to go for it. The first payment was $1 (limited time offer) and it clearly says it is an annual subscription. That was on December 27th 2022.

    Now I get an email that I will be billed $109.81 on January 27th 2023.

    How is that possible if I paid for an annual subscription?

    Best regards.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Looking at Jetpack’s pricing page, it looks like it’s $1 for the first month, then you’re billed for the remaining 11 months after that:

    If you still have questions, please reach out to Jetpack support:

    Contact Support

    I hope that helps!

  • Unknown's avatar
    bajtbox · Member ·

    Thank you. That was a helpful response.

    My understanding (of that Jetpack wording) was that this was a “first month” offer. E.g. since this is a new service our costumers in the first month get this special offer. Obviously that was a mistake on my part, but they should definitely change that wording for non-native english speakers.

    Thank you again and have a nice day :)

  • Unknown's avatar
    helper-heroponriki · Member ·

    You’re welcome! I’ll pass along that feedback to the Jetpack team as well.

  • The topic ‘My Jetpack Social Basic annual subscription is not annual?’ is closed to new replies.