My lasnguage IS I have go in a great mess with payemnt, cancellation and strange responses from WordPress ( my interpretation of course)

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  lemaideng · Member · May 9, 2020 at 4:25 pm

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  Please let me explaing the situation and then tell me how to proceed
  I started to explainn here but was not allowed to finish.
  N0n of the questions shown is applicable

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  obt28 · Member · May 9, 2020 at 4:38 pm

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  Hello @lemaideng –

  Thanks for writing in!

  Will you be able to elaborate more about the issue you’re experiencing with WordPress and also your website address so we can recommend a solution for you?

  We’ll wait to hear back.

  Best,

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  grammyjinlx · Member · May 9, 2020 at 6:04 pm

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  First. an apology … so many typos in my message. However, I am English.
  My problem
  I set up a new account for myself two or three days ago. 1st I must have misunderstood the payment plan because I thought there would be an immediate refund giving me in this way a free account. I paid via Paypal and saw the payment had gone through.
  The first communication i got from you in all this was was associated with that account.
  Later, I had to get a new password. Ok np.
  Later on going to reread something fromWP I found that somehow the link was now to an older account of mine that I had almost completely forgotten. When I saw it would probably be suitable for what I want now and as it still had the the old account name. I decided to request a refund for the newer one. I checked thar I could get into and, for example share something to Facebook, easily and in the same format.
  However, when I went to see this older account this morning it had been associated to the newer one.
  My refund came much later today. But it looks like my old account is still associated to the new, cancelled account, which was not so when I made that decision. In face WP had not mentioned that one during my whole non-tech-savvy approach.
  What I want is to be able to do is use the older account. I had felt confident to delete the second one because until this morning the two had appeared to be unconnected, until I used my personal email address when the new email address I had supplied for new 1 was seemingly not functioning.

  The old website address is englishforlearners.wordpress.com
  The new one was lemonaidenglish.wordpress.com
  Thanks for any hel
  Jennifer Santos Lã

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  obt28 · Member · May 9, 2020 at 6:51 pm

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  Hello @Jennifer –

  Since you want to use your old account englishforlearners.wordpress.com
  I’m tagging this thread for a WordPress support engineer to take a look at the account for you. Please be patient while they join the thread.

  Thanks for all your patience.

  Best,

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  supernovia · Staff · May 9, 2020 at 10:05 pm

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  Hi Jennifer,

  I do see two separate accounts, and you’ve posted from both recently. The newer one had a purchase that has been refunded.

  At this point, are you having any trouble logging into the one you want? Or, is the problem less about logging in, and more about getting the new site under the old account, or vice versa?

  If you just want to be able to access both sites from both accounts, the easiest fix may be to add the users to each site:
  http://en.support.wordpress.com/adding-users/

  Things can feel a little bit tangled in that process, so if you need help, please let us know.

  Or, if I’ve misunderstood and you need something else still, please let us know what you need, and we’ll help you get it sorted out. Cheers!

  And thank you for helping here, @obt28.