my main menu dissapeared.

  • Unknown's avatar
    tatihoikkala · Member ·

    Hello!
    sorry to bother you, I’m not experienced with WordPress and it seems that by trying to fix stuff I make them even worse.
    https://hypnotherapy-with-tatiana.com/ this is my webpage and the menu has disappeared from upstairs, even if it’s still there in all the settings.
    I was trying to make my header menu transparent, but now it disappeared completely.
    On the mobile version, I would really like to get rid of the huge gab above the header image and make the menu show up again.

  • Unknown's avatar
    a18s · Member ·

    Hi there,

    Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with SiteGround:
    https://www.whoishostingthis.com/#search=hypnotherapy-with-tatiana.com

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    Have you tried reaching out to SiteGround for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem. You can reach out to their support team here:

    https://www.siteground.com/support

    I hope that helps :)

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