My media are missing, I can't upload new media, and I can't save my post (and autosave can

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  geckoshibori · Member · Sep 4, 2017 at 6:58 pm

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  I was wanting to write a new blog post. When I pasted the text into the editor I got a message very quickly that the draft was not saved. When I tried a manual save I got the same message. When I went to put some pictures in, the media I already uploaded to my wordpress were missing. When I tried to upload pictures to my media the uploads all failed with an error message. What is going on, and how to I fix it?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 4, 2017 at 8:33 pm

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  First read and act on all the tips here https://en.support.wordpress.com/browser-issues/

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) A link to a post or page that you cannot see it on.

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  geckoshibori · Member · Sep 4, 2017 at 8:50 pm

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  Thank you timethief.

  I knew I couldn’t update chrome because they won’t support Vista anymore. I switched to Firefox and it looks good so far. I can save my draft, and the media is now visible again. New media appears when I upload it.
  I really need a new PC but its a major purchase.

  Thanks for spotting it was a browser issue.

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  timethief · Member · Sep 4, 2017 at 10:13 pm

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  Hooray! You resolved this. Best wishes.