My money is deducted

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  hevika · Member · Oct 31, 2021 at 7:53 am

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  Hi , a good evening
  I dont have any accounts that call wordpress and someone is use my account and they deducted my money from my account, i hope u have my money as soon as possible

  The blog I need help with is: (visible only to logged in users)

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  ami0789 · Member · Oct 31, 2021 at 8:02 am

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  Hello there

  You can cancel any purchases made directly from My Site(s) → Upgrades → Purchases.

  For more info please refer to this support page doc: https://wordpress.com/support/refunds/#how-to-get-a-refund

  Also, I will tag this thread for staff assistance so they can get back to asap.

  Regards:

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  hevika · Member · Oct 31, 2021 at 8:07 am

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  Please help me to get my refund back because someone is misused and its rm204.67. I alredy report to the bank so please help me to solve this
  Thank you

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  staff-mckluskey · Staff · Oct 31, 2021 at 10:32 am

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  Hi @hevika,

  There are no subscriptions under the account you’re posting from. Do you know the address of the site where the upgrade was purchased?

  If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

  If that charge came from us, you’d be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction, we’ll need to get some additional information from you, which we cannot discuss here in the public forums.

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  hevika · Member · Oct 31, 2021 at 10:44 am

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  I not sure how to contact the billing support team since i have already try it and yeah i have the screenshot of the transaction ?
  can anyone just email and make easier to get back money ? please

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  staff-mckluskey · Staff · Oct 31, 2021 at 5:30 pm

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  Do not post the transaction ID here, as these are public forums. Instead, please type it into the form at https://wpchrg.wordpress.com/. If the charge comes from WordPress.com (only then), you will see a Contact Us button.