My old WP dashboard disappeared and the current is missing options.

  • Unknown's avatar
    laurastgo6 · Member ·

    My old WP dashboard disappeared and the current is missing options. The appearance option only shows ‘Themes’ and ‘Customize.’ When I choose ‘Customize’ it redirects me to my homepage, does not allow customization. Same when I attempt to edit a page or blogpost. How do I get my old dashboard back? Also, this site is not launched yet. I was planning on launching today but this issue caused a delay.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • maciejpilarski · Staff ·

    Hello,

    My old WP dashboard disappeared and the current is missing options. The appearance option only shows ‘Themes’ and ‘Customize.’ When I choose ‘Customize’ it redirects me to my homepage, does not allow customization. Same when I attempt to edit a page or blogpost. How do I get my old dashboard back? Also, this site is not launched yet. I was planning on launching today but this issue caused a delay.

    From what I see, your site is hosted at Bluehost and connected using Jetpack with your WordPress.com account.
    I do see the Secure Sign-On (SSO) is not enabled in your account settings.
    Please enable it by following the steps here:
    https://wordpress.com/support/wordpress-com-secure-sign-on-sso/#access-secure-sign-on-sso

    Be sure to also select the Match accounts using email addresses option.

    That should solve your issue. If you need any additional help, just let us know.

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