my other website continues to get a ‘critital error’ message

  • Unknown's avatar
    ecolivingpest · Member ·

    The message I keep getting is ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ how can I fix this. I’ve already uninstalled/reinstalled wordpress many times.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, that appears to be Dreamhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to see if your host provides WordPress support. Or ask the WordPress.org community.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you.

    You can check out our hosting plans here. We even have a guide to help move your site to WordPress.com (with help from our support team if needed!):

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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