my own domain

  • Unknown's avatar
    unspoke1 · Member ·

    hello to who it may concern, i was trying to add my domain to my site and a messege showed its all ready added. then it said that if i would like to use my domain instead , it said that shlould contact you. i would like to use my own domain thanks for your help.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    https://unspokenpromises.com/ brings me to your site running on the wordpress.com platform and your custom domain has been set as the primary address instead of unspokenpromises4.wordpress.com.

  • staff-totoro · Staff ·

    Hi @unspoke1 you are trying to connect unspokenpromises.com to your WordPress.com account, yes? I can see it was linked to your account previously (through the Personal Plan) but you have since cancelled and refunded that upgrade.

    However I do not see that this domain is connected to any other sites, so it may be the case that this message was in error. Did you want to upgrade your site to the Personal Plan again so we can assist you in connecting your domain? If so you can add it back to your account by clicking the button here:

    Once you’ve upgraded let us know and we’re happy to take a closer look!

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