My page annettecollins.dk is gone

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  stpcenter · Member · Apr 13, 2017 at 12:12 pm

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  My homepage are gone, can anybody see whats going on ? It wrote this code:

  Thanks …
  Annette

  Fatal error: Uncaught Error: Call to undefined function get_parent_theme_file_uri() in /var/www/annettecollins.dk/public_html/wp-content/themes/anissa/inc/custom-header.php:19 Stack trace: #0 /var/www/annettecollins.dk/public_html/wp-includes/plugin.php(524): anissa_custom_header_setup(”) #1 /var/www/annettecollins.dk/public_html/wp-settings.php(395): do_action(‘after_setup_the…’) #2 /var/www/annettecollins.dk/public_html/wp-config.php(88): require_once(‘/var/www/annett…’) #3 /var/www/annettecollins.dk/public_html/wp-load.php(39): require_once(‘/var/www/annett…’) #4 /var/www/annettecollins.dk/public_html/wp-admin/admin.php(31): require_once(‘/var/www/annett…’) #5 /var/www/annettecollins.dk/public_html/wp-admin/index.php(10): require_once(‘/var/www/annett…’) #6 {main} thrown in /var/www/annettecollins.dk/public_html/wp-content/themes/anissa/inc/custom-header.php on line 19

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 13, 2017 at 2:05 pm

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  Hi there,

  While you have a domain mapping upgrade for that domain here with us (belonging to the username, annettecollinsdesign), your site is not on our servers. Your site is hosted with zitcom.dk, which means you’re using the self-hosted version of WordPress, called WordPress.org.

  The best place to get help with that version of WordPress is here:

  https://wordpress.org/support/

  The domain mapping you have here is actually completely useless – you only need that if your site is hosted on our servers – so I’d be happy to cancel and refund that for you. I will need you to post here as annettecollinsdesign to confirm, though.

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  stpcenter · Member · Apr 13, 2017 at 2:10 pm

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  Tak for din henvendelse.
  Jeg besvarer din henvendelse hurtigst muligt.

  De bedste hilsner fra
  Annette Collins.

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  stpcenter · Member · Apr 13, 2017 at 2:38 pm

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  Hi there.

  Thanks a lot for your information and help.

  It would be great if you cancel and refund it for me.

  Thanks again.

  Bedst regards
  Annette

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  kokkieh · Staff · Apr 13, 2017 at 2:42 pm

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  It would be great if you cancel and refund it for me.

  To do that I’ll need you to please log into the annettecollinsdesign account and reply here to confirm. Your account is not the one that bought the upgrade, so I need the correct account to confirm first.

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  stpcenter · Member · Apr 13, 2017 at 2:49 pm

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  okey i ll try :-)

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  annettecollinsdesign · Member · Apr 13, 2017 at 2:58 pm

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  I should be log on now :-)

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  kokkieh · Staff · Apr 13, 2017 at 4:44 pm

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  Perfect. Than you for confirming.

  I have cancelled and refunded the domain mapping upgrade you don’t need with us :)