My page cannot display content

  • Unknown's avatar
    wendywen0915 · Member ·

    My page cannot display content, what should I do?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to the WordPress.com support forum. I understand you’re facing issues with your WordPress site that’s not hosted on WordPress.com. I’d like to clarify that we primarily provide support for sites hosted directly on our WordPress.com managed hosting. When a site is hosted elsewhere and uses the open-source version of the software, our ability to directly investigate and resolve issues is limited.

    To give you an idea, our managed hosting on WordPress.com offers a suite of features, performance enhancements, and dedicated support which you can learn more about here: https://wordpress.com/hosting/

    If you’re considering switching, we’ve made migrating to WordPress.com effortless with our easy-to-use migration plugin. Once you decide to take this route, you can get all the information you need about this process here:
    https://wordpress.com/support/import-using-move-to-wordpress-com/

    However, if you prefer to stay with your current host, the best avenue for support would be the community support forums for the open-source version of WordPress. The members there are well-versed with the software and can assist with troubleshooting specific issues. You can ask for help in the forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this clarifies things for you, and I wish you the best with resolving the issue with your site.

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