My page is blocked by a screen

• 

  jo678s · Member · Feb 13, 2013 at 11:40 pm

  • Copy link
  • Add topic to favorites

  When I log on to my blog, I have a screen that comes down half of my page so I cannot go onto anything, I cannot even log out. PLEASE HELP

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Feb 13, 2013 at 11:45 pm

  • Copy link

  Hi there,
  We can’t help with anything we cannot see. I tagged this thread for Staff. Please post screenshot, upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it. Please subscribe to this thread so you are notified when they respond.

• 

  timethief · Member · Feb 13, 2013 at 11:46 pm

  • Copy link

  That said Staff will need other information as well. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.