My page is linked to another wordpress account I cannot access and my contact person is absent.

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  djpijama · Member · Oct 30, 2022 at 10:31 am

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  Hi there,
  So, I am having an issue with my page http://www.djpijama.com which I cannot solve because I don’t have access. The person who designed my webpage is not answering my emails and unfortunately, my webpage is linked to her email.
  I am wondering how can I solve such a problem. I can provide all the needed information to validate my identity. I am urging to solve the issue asap.
  Thanks!

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Oct 31, 2022 at 12:14 am

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host djpijama.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!