my paid plan got removed, need help

  • Unknown's avatar
    fanrrychen · Member ·

    Hello dear WordPress team,

    I am writing this email in oder to claim the issue regarding to my paid plan. on 2024 sep 11th, I purchased one premium annual plan for about 114.24 euro under Johannes Ziska’name ( I have the bill as proof, the paid plan will be valid for one year). I did realised I need more functions from WordPress, so later on 2025 Feb 24 I made a new purchase, in order to upgrade my plan to business plan, which costed me 290.36 euro. after one day, I decided to cancel the business plan, which I think my premium basic plan is enough for me business too. the result now is my premium plan also got cancelled, I cannot go back to my paid plan anymore, now my websites I am in ‘ free plan’ status. I would like to claim this issue, either I would like to get me premium plan back, or another solution would be: you don’t give me back my paid plan, I will get refund for 114,24 euro.

    please feel free to contact me, looking forward to hearing from you soon. my personal email address is: (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    I have checked your account and found that you canceled the plan rather than downgrading the site’s plan from the Business plan to the Premium plan

    I have restored the Premium plan for the site. You can check your purchases here: https://wordpress.com/me/purchases to verify the same.

    You can now add the domain to your site and if you are looking to connect a domain to the WordPress.com site, you can follow the steps on this guide: https://wordpress.com/support/domains/connect-existing-domain/

    Let me know if you have any further questions that I can help you with 😊

  • Unknown's avatar
    abefestitches · Member ·

    hi there

    a pleasure having to share my experience

    It seems your Premium Plan was canceled when you refunded the Business Plan — likely a system error. I recommend contacting WordPress Support with your payment details; they can either restore your Premium Plan or refund the €114.24. Let me know if you’d like help drafting the message to them.

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