My password was changed without me knowing!

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  einstein87 · Member · Aug 31, 2017 at 6:23 pm

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  Hi there, I have several accounts with WordPress, but my main blog is this username: funnyfanny

  I NEVER reset my password but somehow tonight I was signed out and I can’t login with my password! I don’t remember the email that I used to sign up with that username because it was 10 years ago. And I don’t have any of ownership proof (no token, no activation URL, no transaction ID).

  Please help me- that blog is my memories since 2007 :(

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  timethief · Member · Aug 31, 2017 at 9:45 pm

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  re: https://en.forums.wordpress.com/profile/funnyfanny

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

  I recommend bookmarking that link or memorizing it.

  You can update your email address here https://wordpress.com/me

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

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  gemmacevans · Member · Sep 1, 2017 at 10:48 am

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  Hi einstein87,

  I’ve sent an email to address we have on file for the owner of that account. For security reasons, I can’t share this email address with you so please check all of your email accounts including the spam folder.

  Just so you are aware, without access to the email address or any proof of ownership, we won’t be able to help you access the account.

  Come back to me if you have any questions.