My payment cannot be processed?
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Hey and hello,
I´d like to test the premium version and then probably purchase it. However, if I get to the option where I fill in my credit card information and want to make the payment it says ‘This transaction cannot be processed. The amount to be charged is zero.’. I do have a PayPay account, too, but there is no option to make the payment via PayPal?!
Thank you in advance,Saskia
The blog I need help with is: (visible only to logged in users)
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Hi,
<<‘This transaction cannot be processed. The amount to be charged is zero.>>I am not sure why you are getting this. I’ve tagged it for staff follow-up. To pay by PayPal look for the PayPal tab in the payment area.
Example:
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It’s not possible to sign up for a free trial using your Paypal account, but we can investigate the error with your card. I’ll need the full name from your credit card to proceed, so I’ll send you a private email and ask you for that information there.
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I was having the same issue, when I went back to re-try, it is now not offering me the free trial and is instead asking me to pay $99 up front.
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You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store
From Details and Terms:
You can try any participating upgrade for a 14-day trial period, at no charge.
You will be asked to provide payment information when starting the trial, but you will not be charged until the 14-day trial period is up. If you cancel before the period is up, you will not be charged at all.
We will send you an email reminder one day before you will be charged.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time. https://en.forums.wordpress.com/topic/how-to-claim-14-days-of-free-service?replies=4#post-1680415
You can confirm your billing history at > Dashboard > Store > Billing History and that’s where the transaction numbers are found.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store → My Upgrades and Store → Billing History.
The only accepted means of payment are detailed at
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