My personal was cancelled

  • Unknown's avatar
    jawharrahbahar · Member ·

    Ok? I asked to cancel my personal hosting before I realize how to use it. Now it’s cancelled and I have not received a refund from it yet. I’m getting frustrated because it’s no one I can call and ask too. This is bad customer service

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    We need details please.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-zinnia · Staff ·

    Hello –

    To limit confusion, I’ve closed all of the duplicate threads so that we can keep all of our communication in one place.

    I see that you purchased WordPress.com Personal for lashingartistry.com on 10/7 and then cancelled it on 10/22. Cancelling an upgrade within the refund window will automatically issue a refund back to you.

    There is a refund for $35.88 that has been processed. It may take up to 7 business days to post back into the account used for payment.

    lashingartistry.com was registered through GoDaddy and you’re able to configure that domain from their site.

    I’m happy to answer any follow up questions :)

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