My phone was stolen. I had to make a new account just to email you.

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  jbriata23 · Member · Jun 3, 2022 at 9:17 pm

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  I am locked out of my account for lockbox777.wordpress.com. I recently was mugged and my phone was stolen. The 2fa is on the phone that was stolen and I don’t have backup codes. My receipts are [redacted]

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jun 5, 2022 at 1:42 am

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  Hi @jbriata23, I’m so sorry to hear that!

  I’ve redacted the receipt numbers: they can’t be used to recover accounts, but they are somewhat private.

  Can you look on a statement for most recent receipt, and find the transaction ID instead?

  Don’t share it here. But do use it to fill out the form mentioned here: https://wordpress.com/support/account-recovery/#account-recovery-form

  Our account recovery team will be able to help.